Great Planes
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Technical Support

Welcome to Great Planes Model Manufacturing technical support. Our goal is to resolve your particular issue as efficiently as possible.

Please note that we cannot provide you information on the pricing you will find in your local retailer's store for any products. To find a retailer or distributor close to you, please use our Dealer Locator.

If you need technical support or have any question, you can reach us by one of the following means. When contacting us, please include the product you are referring to, its stock number and as much information about your question or issue as possible.

For support outside the U.S. or Canada, please contact the distributor in your country. Look here for the appropriate distributor. If unable to contact the appropriate distributor, please contact us. However, we are unable to respond to emails in languages other than English.

Email: Please try to include as much information as possible when asking your question. Be sure to list your full email address (ex: johndoe@aol.com) as well as at least one other means of daytime contact in your email. Please note that we support a broad variety of types of products. For fastest possible response, please see the table below and send your email to the appropriate team. If unsure, simply send your email to productsupport@greatplanes.com and we will forward it to the appropriate staff members.

Please also note that listing the name of the specific product you are inquiring about in the subject of your email may help accelerate our response time.

Aircraft and aircraft related products - airsupport@greatplanes.com
Boats and boat related products - boatsupport@greatplanes.com
Helicopters and heli related products - helihotline@greatplanes.com
Cars and car related products - carsupport@greatplanes.com
Engines and engine related products - enginesupport@greatplanes.com
Electronics products (servos, chargers, etc) - electronicsupport@greatplanes.com
For replacement manuals - partssupport@greatplanes.com*

*Please note that we do not sell repair parts such as those listed in your instruction manual. These must be purchased through your favorite retailer. We are strictly a distributor and are not a hobby shop, and cannot sell you parts or complete items.

Telephone: 1-217-398-8970. Available Monday-Friday, 8am-5pm U.S. Central Time.

FAX: 1-217-398-7721. Please be sure to include a daytime telephone number or return fax number so that we can contact you.

Regular mail: If you prefer, we can always respond with a regular mailed letter. Simply write to us, including a brief explanation of your problem or question along with the product name you are referring to:

Great Planes Product Support
3002 N. Apollo Drive, Suite #1
Champaign IL 61822

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